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Quality Management
Module (1): Introduction to Quality Management
M1-1 Quality Management
M1-2 Quality Management Principles
Module (2): Quality Management System
M2-1 Quality Management System Definition
M2-2 ISO 9001 Requirements
M2-3 PDCA Cycle
Module (3): Context of the organization & Leadership - Clauses 4 & 5
M3-1 Understanding the organization and its context
M3-2 Understanding the needs and expectations of interested parties
M3-3 Determining the scope of the QMS
M3-4 Quality Management System
M3-5 Leadership & Commitment
M3-6 Policy
M3-7 Roles, Responsibilities & Authorities
Module (4): Planning & Support – Clauses Six & Seven
M4-1 Actions to address risks and opportunities
M4-2 Quality objectives & planning to achieve them
M4-3 Planning changes to the quality management system
M4-4 Resources
M4-5 Competence
M4-6 Awareness
M4-7 Communication
M4-8 Documented Information
Module (5): Operation – Clause Eight
M5-1 Operational planning & control
M5-2 Requirements for Products & Services
M5-3 Design & Development of Products & Services
M5-4 Control of Externally Provided Processes, Products & Services
M5-5 Production & Service Provision
M5-6 Release of Products & Services
M5-7 Control of Non-conforming Outputs
Module (6): Performance Evaluation & Improvement – Clauses Nine & Ten
M6-1 Monitoring, measurement, analysis and evaluation
M6-2 Internal audit
M6-3 Management review
M6-4 Non-Conformity & corrective actions
M6-5 Continual improvement
M4-5 Competence
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