Coming Soon!


Understand the basic concepts and principles of a quality management system based on ISO 9001 & Master its requirements by understanding the context, needs & expectations of interested parties, vital role of top management, support, operations, performance evaluation and continual improvement.

Course Objectives

  • Learn the basic concepts, definitions and principles of a quality management system.
  • Learn how to analyze the internal & external environment by conducting situational analysis.
  • Learn how to apply the requirements of the quality management system in the organization.

Learning Outcomes

  • Get familiar with quality management terms such as quality, PDCA, improvement, etc.
  • Analyze the context of the organization internally & externally.
  • Conduct risk assessments on the level of the quality management system.
  • Develop quality policies, objectives and key indicators.
  • Determine the resources needed to support the implementation of a quality management system.
  • Conduct proper performance measures on all processes.

Target Audience

  • Individuals involved in building a quality management system (QMS) in their organizations.
  • Individuals seeking to understand the main elements of a quality management systems (QMS).
  • Individuals interested to pursue a career in quality management.


Course Curriculum

  Module (1): Introduction to Quality Management
Available in days
days after you enroll
  Module (2): Quality Management System
Available in days
days after you enroll
  Module (3): Context of the organization & Leadership - Clauses 4 & 5
Available in days
days after you enroll
  Module (4): Planning & Support – Clauses Six & Seven
Available in days
days after you enroll
  Module (5): Operation – Clause Eight
Available in days
days after you enroll
  Module (6): Performance Evaluation & Improvement – Clauses Nine & Ten
Available in days
days after you enroll

Your Trainer: Eng. Noor Diab

PECB Certified ISO 9001 Lead Auditor & Lead Implementer


Industrial Engineer with an MBA having over 10 years of experience in working as a trainer and consultant for projects focusing on developing ISO management systems based on thorough risk assessments, HR management systems, Feasibility Studies, Business Process Re-engineering & Improvement.