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The course provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization.

It introduces a systematic approach and methodology for planning, monitoring, measuring, and managing your company’s business process performance and for redesigning and improving specific processes.

Course Objectives

• Understand the basics of business process management & business process re-engineering.
• Understand the strategy for improving business processes.

Learning Outcomes

• Define business process management and related concepts.
• Recognize the vital role processes play in a business.
• Develop a vision to guide process improvement.
• Understand how to design or enhance an existing process using the business process life cycle.
• Construct a process map.
• Implement and monitor process changes.

Target Audience

Anyone who works on developing or improving business processes.