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Problem Solving
Module (1): Introduction to Problem Solving
M1-1 What is a problem?
M1-2 The problem solving/ decision making cycle
Module (2): Problem Definition
M2-1 Form & Focus the Team
M2-2 Understand the problem by developing a clear problem statement
M2-3 Understand the process using SIPOC diagram
Module (3): Find the Root Cause
M3-1 Ways to identify possible causes
Module (4): Fix the Root Cause
M4-1 Options for selecting or eliminating causes by proposing potential solutions
M4-2 Select the best solution & develop a proper action plan
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M2-2 Understand the problem by developing a clear problem statement
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